Privacy & cookies.

Who to contact

Watts On Electrical Wholesale is operated by Watts On Electrical Wholesale Ltd, registered in England and Wales under company number 16251563. Registered office: Peat House, Newham Road, Truro, TR1 2DP. For a privacy request, call 01326 653299 or write to the registered office, marked for the branch team.

The two websites share a request system. County Electrical Limited handles Penzance requests; Watts On Electrical Wholesale Ltd handles Helston requests. Your selected branch determines who handles your enquiry, including when you select the sister branch.

Information you send

Enquiries include your name, business name if supplied, email, phone number, products or references, quantities, timing and any collection or delivery details you provide. Account requests also ask for business type, postcode and the account arrangements you want to discuss. Please avoid sending bank details, identity documents or sensitive information through these initial forms.

Why it is used

We use these details to respond, check requirements and discuss supply or an account. For an individual seeking to buy, this supports steps you request before a contract. For business contacts, our legitimate interest is responding to business enquiries and managing customer relationships. Security checks protect the service against misuse. Sending a request does not subscribe you to marketing. Account and credit decisions are reviewed by people.

Who receives it

The selected branch uses Pipedrive to manage requests and SMTP2GO to deliver internal alerts. Our authorised website and hosting support provider, Aztek, receives submission alerts and can assist with delivery and support. Service providers process data on our behalf. External manufacturer and map links open separate websites with their own privacy policies.

Pipedrive and SMTP2GO operate international services. Their data-processing information explains locations, subprocessors and transfer safeguards: Pipedrive privacy information and SMTP2GO privacy information. Contact the branch if you need details of the arrangements relevant to your request.

How long information is kept

The website holds encrypted submission details while delivery is pending, and removes that payload once the request and alert have been accepted. Receipt metadata is kept for 30 days. Pipedrive and email records are retained according to the enquiry, ongoing customer relationship and any accounting, legal or dispute requirements. Contact the branch to discuss the retention or removal of your record.

Your choices and rights

You can ask for access, correction, deletion, restriction or, where applicable, a portable copy of your personal information. You can object to processing based on legitimate interests. Contact the branch using the details above. You may also complain to the Information Commissioner’s Office. Required form fields allow us to respond; you can call the branch instead.

Cookies and technical information

The enquiry and account pages use an essential security cookie, wholesale_live_nonce, which expires after two hours. It protects form submissions and is not used for advertising. The site does not add analytics or advertising cookies, and does not save form drafts in browser storage. Standard hosting logs can record technical information such as IP address, requested page and time for security and operation.